Thunder Bay Counselling Centre

The Thunder Bay Counselling Centre is a non-profit organization that provides support to families, individuals, couples and workplaces through a variety of counselling, outreach, education and support solutions.


  1. 1.  Intake Line

    By calling the intake line, individuals can speak directly with a counsellor. The counsellor will screen the call and then refer the caller to the appropriate services.  The services may be offered by the Counselling Centre or by another agency in the community.

  2. 2. Walk-in Counselling

    A walk-in clinic provides free, immediate single-session counselling services to individuals (children, youth, adults) as well as couples, parents and familes.  The clinic is held on a first come, first served basis between 12:00 and 6:30 p.m.

    The clinics are held the 1st  and 3rd Wednesday each month at:

    • Thunder Bay Counselling Centre , 544 Winnipeg Avenue

    The clinics are held on the 2nd and 4th Wednesday each month at:

To contact the Thunder Bay Counselling Centre:

Website: click here


Canadian Mental Health Association (CMHA) - Information and Referral

The Central Intake Worker provides the opportunity for people to enter into services of the Canadian Mental Health Association and/or access other services within the community.  Office hours are Monday through Friday, 8:30 am to 4:30 pm.  Crisis response is available, see “Crisis Response Service” .

  • Thunder Bay Branch, 200 Van Norman Street, Thunder Bay, ON P7A 4B8
  • (807) 345-5564
  • Fax: (807) 345-4458

Website: click here


Canadian Mental Health Association (CMHA) – Crisis Response Service

The Crisis Response Service provides crisis support for those who are experiencing acute psychological distress. Trained professional staff are available to assist. If needed, a mobile unit is also available for location within Thunder Bay. All calls are treated with respect, confidentiality and dignity.

Services are available through a 24-hour, seven day a week crisis response telephone line and a 12 hour mobile response team including:

  • Pre-crisis support
  • Crisis assessment and intervention
  • Crisis counseling
  • Support to family members and friends
  • Referrals and service linkages to other community services
  • Follow-up

The Crisis Response Service is available by calling (807) 346-8282 or toll free 1-888-269-3100.

More information is also available on the website: click here


North of Superior Counselling Programs – District of Thunder Bay

North of Superior Counselling Programs provides integrated programs and support services for children, youth, adults, seniors and families in the communities along the North of Superior. There are offices in six communities.  For more information, call the toll free line OR the closest office.

  • Toll Free: 1-877-895-6677
  • Geraldton Phone:   (807) 854-1321
  • Longlac Phone: (807) 876-2235
  • Nipigon Phone: (807) 887-2632
  • Schreiber Phone: (807) 824-2867
  • Marathon Phone: (807) 229-0607
  • Manitouwadge Phone: (807) 826-4517

You can also visit the website: click here – available in English and French


Children’s Centre Thunder Bay

The Children's Centre offers a continuum of children's mental health services that range from a single session counselling through brief services to longer term outpatient services and intensive residential treatment. We also provide a variety of specialized services that focus on a

  • particular group such as infants, parents, youth and adolescents
  • presenting issue such as family struggles, parenting, autism or addictions

service area such as child welfare, schools, youth justice or day cares